1What it is
A framework for IT service management: how a service is delivered and measured and how its changes and incidents are handled. Many government IT departments adopt it as a common language between the provider of a service and those who use it.
2Who it suits
IT service managers, support teams and IT governance officers.
3What it requires
The Foundation level has no prerequisite.
4How it is earned
The Foundation exam first, then specialist paths after it.
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