1What it is
Vendor-neutral certificates covering the fundamentals of computer support, networking and information security. They are taken as a way into technical jobs by people with no specialist background, and many organisations accept them as a qualification for technical support roles.
2Who it suits
Newcomers to IT and technical support staff.
3What it requires
No prerequisite.
4How it is earned
One or two exams per certificate; study material is widely available from training centres and online platforms.
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